1Nature of Business

Amber Store is a sourcing, procurement, and logistics coordination company. We assist customers in sourcing products from China, coordinating with suppliers, and arranging cargo and logistics services where requested.

Amber Store is not the manufacturer of the products unless expressly stated in writing. Manufacturing defects, production quality, design, specifications, materials, and workmanship remain the responsibility of the respective supplier or manufacturer.

2Customer Approval

Before placing an order, the Customer is responsible for reviewing and approving all product specifications, including but not limited to:

• Product images
• Size
• Color
• Material
• Model
• Brand
• Quantity
• Specifications

Once the Customer approves the order and payment has been made, Amber Store shall not be responsible for claims arising from incorrect selection, change of mind, or specifications approved by the Customer.

3Complaint Period

To be eligible for any claim:

Any complaint submitted after the above periods shall not be accepted.

4Products Delivered Within China

Where goods are delivered to any Customer's address within China:

• Complaints must be submitted within 15 calendar days.
• The Customer must return the goods to Amber Store's designated China warehouse/address for inspection.
• Inspection, replacement, refund, or claim processing will begin only after the returned goods are received.
• Unless otherwise agreed in writing, the Customer shall bear the return shipping cost.

5Third-Party Cargo

If the Customer uses their own cargo company or any third-party logistics provider not arranged by Amber Store, Amber Store shall have no responsibility or liability for:

• Loss
• Damage
• Theft
• Delay
• Customs issues
• Missing items
• Mishandling
• Any claim arising after the goods have been handed over to the Customer's nominated cargo provider

6Amber Store Cargo Service

If both the products and cargo services are purchased through Amber Store, the Customer is encouraged to inspect the goods upon collection from Amber Store's Karachi office.

If the Customer chooses delivery to their home, warehouse, or any other address, any claim for damage, shortage, or incorrect items must include:

• A clear video showing the unopened package before opening.
• One continuous and unedited video showing the complete unpacking process.

7Proof of Claim

Every claim must be supported by sufficient evidence, including:

• Photos
• Videos
• Invoice
• Order details
• Description of the issue

Amber Store reserves the right to request additional evidence before processing any claim.

8Claim Investigation

Every claim shall be investigated before any decision is made. Amber Store may require 25 to 35 working days to determine whether the issue originated from:

• Supplier
• Manufacturer
• International cargo
• Customs
• Local transportation
• Customer handling
• Any other responsible party

Amber Store reserves the right to reject any unsupported or fraudulent claim.

9Refunds & Replacements

Where the investigation confirms that the issue is attributable to the supplier or cargo service arranged by Amber Store, and the Customer has complied with these Terms & Conditions, Amber Store may, at its sole discretion, provide one of the following remedies:

• Replacement
• Repair (where applicable)
• Partial refund
• Full refund

Approved refunds shall normally be processed within 35 working days after the claim has been approved.

10Product Variations

Minor variations in the following shall not be considered manufacturing defects:

• Color
• Packaging
• Labels
• Printing
• Logo placement
• Accessories
• Manufacturing batches

11Supplier Responsibility

Amber Store exercises reasonable care in selecting suppliers. However, Amber Store cannot guarantee or accept liability for:

• Manufacturing defects
• Production delays
• Supplier specification changes
• Product quality variations
• Supplier business decisions

Amber Store will make reasonable efforts to assist Customers in pursuing claims with suppliers where appropriate.

12Inspection Services

Unless separately purchased, product inspection services are not included. Customers requiring quality inspection are encouraged to request inspection services before shipment.

13Order Cancellation

Once payment has been transferred to the supplier or production has commenced, cancellation or modification may not be possible. Where cancellation is accepted, all supplier charges, banking fees, penalties, and related expenses shall be borne by the Customer.

14Cargo Insurance

Amber Store strongly recommends that every Customer obtain cargo insurance, especially for high-value or fragile shipments.

Cargo insurance is provided by independent third-party insurance companies and is not included in Amber Store's standard services unless specifically requested and confirmed in writing. Customers may obtain insurance from any insurance provider of their choice.

Upon request, Amber Store representatives may assist Customers in connecting with third-party insurance providers. Amber Store is not an insurance company and accepts no responsibility for the decisions, coverage, or obligations of any insurance provider.

15Uninsured Shipments

If the Customer chooses not to purchase cargo insurance, the Customer accepts all associated risks.

Amber Store shall not be liable for:

• Commercial value of goods
• Loss of profit
• Business interruption
• Indirect losses
• Consequential damages

...unless separately covered under a cargo insurance policy.

16Partial Loss or Damage

If only part of a shipment is confirmed as lost or damaged, any approved compensation shall be calculated proportionately according to the affected portion of the shipment and shall remain subject to the liability limits stated in these Terms & Conditions.

17Force Majeure

Amber Store shall not be liable for delays or failure to perform resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• War
• Government restrictions
• Customs delays
• Airline delays
• Shipping line disruptions
• Strikes
• Pandemics
• Political events
• Port congestion

18Limitation of Liability

To the fullest extent permitted by applicable law, Amber Store's total liability shall not exceed the amount expressly stated under these Terms & Conditions.

Amber Store shall not be liable for indirect, incidental, punitive, special, or consequential damages.

19Governing Law

These Terms & Conditions shall be governed by the laws of the Islamic Republic of Pakistan.

Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Karachi, Pakistan.

20Acceptance

By requesting sourcing services, placing an order, booking cargo services, or making any payment to Amber Store, the Customer confirms that they have:

• Read these Terms & Conditions.
• Understood these Terms & Conditions.
• Voluntarily agreed to these Terms & Conditions.
• Accepted Amber Store's Claims Policy, Cargo Policy, and Refund Policy.

These Terms & Conditions shall be legally binding upon the Customer.